I'm Back, Baby!

I never should have complained about the thirty minutes or whatever I spent on the phone with Pay Pal. It was nothing, NOTHING, compared the ongoing battle I've had with Dell for the last six weeks.

Let's just say it involved at least thirty total hours on the phone with Bangladesh, several attempts to restore my system, a replacement keyboard (my old keyboard had the down key permanently stuck down, preventing me from finishing the system restore), a trip to the hardware store to get the right size screwdriver to install the new keyboard, realization that one of the screws was too worn down to let me unscrew it, a trip back to the hardware store to see if they could help me unscrew it (they couldn't), shipping it back to Dell for them to replace the keyboard, more unsuccessful attempts to restore the system over the phone, Dell's agreement to give up and send me a new laptop (yay!), a new laptop whose screen was messed up right out of the box, an A/C adapter that is incompatible with the battery, my not realizing I was supposed to save the new computer's box to ship my old unit back to Dell, spending an hour and fifteen minutes on the phone with customer service convincing them to send me a new box to ship my unit back, and a service technician making a house call to replace the screen.

I'm still waiting on the A/C adapter and the box, but I think it's safe to say the worst is over. I have a nice new computer with a working screen, a down key that isn't stuck, and connects to the internet (my original reason for calling Dell.) And, this experience has done a good job of weaning me from my internet addiction. So, now that I have my computer back, I may blog more, or I may not. Who knows? An exciting round of "will she, won't she" to keep you entranced until the post-strike tv shows start up again.